Return & Refund Policy
Return & Refund Policy
Last Updated: March 2026
At Infinity Core Gaming Store, customer satisfaction is important to us. This Return & Refund Policy explains the conditions under which returns, replacements, or refunds may be provided.
By placing an order on our website, you agree to the terms outlined in this policy.
Return Eligibility
Products may be eligible for return or replacement if:
• The item received is damaged during transit
• The item received is defective or not working properly
• The wrong product was delivered
Customers must notify us within 24 hours of delivery to request a return or replacement.
Unboxing Video Requirement
To process return or damage claims, customers must provide a clear unboxing video showing:
• The sealed package before opening
• The shipping label on the box
• The condition of the product inside
Claims without proper unboxing video proof may not be accepted.
Non-Returnable Items
The following items may not be eligible for return:
• Products damaged due to misuse or improper installation
• Items returned without original packaging
• Products with missing accessories
• Items marked as Non-Returnable in the product description
Replacement Policy
If a product is confirmed to be defective or damaged, we may offer:
• Replacement with the same product, or
• Store credit, depending on product availability
Replacement processing may take 3–7 business days after verification.
Refund Policy
Refunds may be issued if:
• The product is unavailable for replacement
• The order is cancelled before shipping
• The return request is approved
Approved refunds will be processed to the original payment method within 5–7 business days.
Order Cancellation
Orders can be cancelled before they are shipped.
Once an order has been shipped, cancellation may no longer be possible.
Return Shipping
In case of approved returns:
• Customers may be asked to ship the product back securely.
• Return shipping instructions will be provided by our support team.
Returned products must be in original condition with all packaging and accessories.
Contact Us
If you have any issues with your order, please contact us through our Contact Us page as soon as possible.
Our team will assist you in resolving the issue quickly.
⭐ Infinity Core Gaming Store